ASCENO
ON YOUR DOORSTEP
Available in London
Try before you buy
Choose the pieces you wish to try. No payment taken at checkout.On your schedule
Select your 1hr delivery window, 10am - 10pm 7 days a week.Instant Return
Pay only for what you keep, return the rest instantly, hassle-free.Simply choose the 'Book Concierge' button at the cart
Absolutely free of charge
Jet
Black
Stripe
Silk
Eye
Mask
RETURNS
(nominated 1hr slots, pay only for what you keep, returns taken away hassle free)
FREE RETURNS & FREE EXCHANGES
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund.
All returns should be sent back to us in their original packaging provided & original condition. Please ensure when returning the parcel that the ASCENO box is properly protected in the cardboard box provided.
If you are not happy with your purchase just return it to us, in its original and unworn condition, within 28 days of receipt and we will either send out replacement goods or refund you the purchase price.
Monogrammed pieces cannot be returned or exchanged.
WHAT TO DO WHEN RETURNING OR EXCHANGING:
We hope you are happy with your order. If you are not perfectly satisfied you may return items within 28 days. Our return service is free of charge.
UK, USA & INTERNATIONAL RETURNS
1. Before returning any goods to ASCENO, please complete the return slip that came with your order and include it with the items being sent back. Please indicate if are requesting an exchange or return using the exchange/ returns form.
2. Arrange a DHL collection via our returns portal by clicking the link here for a complimentary DHL collection service. Simply follow the instructions and print your returns label to stick onto the original packaging provided.
PLEASE NOTE
Refunds will only be issued on receipt of the returns.
Once a package has been collected, please allow up to 5 working days for your return/exchange to be processed.
Orders returned outside of the ASCENO returns service will not be covered and we encourage customers to contact us for to assist with the returns.
ASCENO will refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 7 days of receipt.
If you have any questions please contact us at concierge@asceno.com or ring us on +44 (0) 203 601 2727.
SALE RETURN POLICY
For items bought online, our standard returns policy applies to both full-priced and sale items.
Our returns policy does not affect your statutory rights in any way.
Statutory Cancellation Rights
You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are in the EU.
You may cancel your order within 28 days after the day on which you receive your Items.
If, for any reason, you wish to cancel your order before your Items have been despatched, you need to let us know. In order to do so, you will need to confirm in writing to concierge@asceno.com. If you cancel your order, we will reimburse all payments received from you, including the cost of delivery within 28 days (except for any supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
If you wish to cancel after the Items have been despatched, then you need to let us know within 28 days after the day on which you receive your Items. You can notify us by email as identified above. Once we have received notification from you of your wish to cancel your order, you will then have a further 28 days to return your Items to us. You will have to bear the direct cost of returning the Items.
Five star service
What our customers say:
Jet
Black
Stripe
Pyjama
Top
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Jet
Black
Stripe
Pyjama
Bottom
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Jet
Black
Stripe
Sleep
Shirt
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Ecru
Stripe
Eye
Mask
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Ecru
Stripe
Eye
Mask
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
WHITE
SILK
EYE
MASK
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
WHITE
SILK
EYE
MASK
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Ecru
Dot
Silk
Eye
Mask
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Ecru
Dot
Silk
Eye
Mask
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Sky
Stripe
Eye
Mask
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Sky
Stripe
Eye
Mask
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
Ecru
Stripe
Eye
Mask
Monogram: (Edit monogram)
Initials
Position
Select font
Thread size
Thread colour
Thank You
Please allow 2 weeks for delivery. All monogrammed items ship separately from other ordered items.
Once an item is monogrammed it may not be returned or exchanged
£0.00
#ASCENOTRAVELS
Find inspiration from our mood board that encompasses elements of art, travel & influential women.