ASCENO
ON YOUR DOORSTEP

Available in London

How it works

1.
Try before you buy

Choose the pieces you wish to try. No payment taken at checkout.

2.
On your schedule

Select your 1hr delivery window, 10am - 10pm, 7 days a week.

3.
Instant Return

Pay only for what you keep, return the rest instantly, hassle-free.

Simply choose the 'TRY AT HOME' button at the cart

Absolutely free of charge (for a limited time only).

FAQs

  • Where is this service available?
    • Harper Concierge currently serves Greater London (all 32 boroughs) and will appear as a shipping method if you’ve entered a qualifying postcode.

  • How do I place my order with Harper?
    • Add as many items as you wish to buy to your bag. Once you’re happy with your selection, proceed to checkout and enter your shipping details. Choose Harper as your shipping method then select your preferred appointment date and time. Continue to the payment page to review and confirm your order. No payment is taken during checkout.

  • How much does the service cost?
    • The service is provided absolutely free of charge (for a limited time only).

  • WHEN CAN I BOOK MY APPOINTMENT?
    • Nominated one hour slots are available 10am through 10pm, 7 days a week. Weekend appointments must be booked by Thursday 1pm latest for the upcoming weekend. Once booked, you will receive an SMS confirming your booking date and time. Should you need to change this time, simply reply to the SMS and our Style Concierge will be in touch shortly after.

  • Who brings my ASCENO pieces?
    • One of Harper’s Style Concierge will arrive within your selected hour along with the pieces you’ve chosen to try on.

  • How do I pay?
    • Once you’ve found your perfect pieces, your Style Concierge will take payment by card at your home (Amex accepted). Harper will return anything you don’t wish to keep to ASCENO.

  • What IF I don’t WANT ANY OF THE ITEMS?
    • You can easily return all of your items to the style concierge once you have tried all your items on and only pay for what you want to keep.

  • What is Harper’s complimentary assistance?
    • If you feel you might need a second opinion or fit assistance, select Harper’s complimentary assistance option at checkout and your Style Concierge will be happy to come in and help.

  • What happens if I choose not to receive complimentary assistance?
    • Prefer to try on alone? No problem. Your Style Concierge will simply deliver your pieces and return after 40 minutes — leaving you to try it all on in privacy. Once you’re done, they’ll take payment for the pieces you wish to keep and take-away the pieces you weren’t so keen on.

  • Is there any obligation to buy?
    • No. Harper helps you find and keep only the pieces you love, while making it easier to return the pieces you don’t — saving you time and effort. There are no hidden or additional charges, nor an obligation to buy.

  • How many items can I try on?
    • We encourage you to try as many pieces as you’d like and take two sizes if you are unsure of fit.

  • How long do I have to try on?
    • Whether you’re trying solo or opt for complimentary assistance, you’ll have 40 minutes to find your perfect ASCENO pieces.

  • Who do I speak to if I have questions about my appointment?
    • To ask questions about your appointment, simply reply to your order confirmation SMS, call Harper on +44 (0)333 939 8123, WhatsApp on +44 (0)753 922 7126 or email service@harperconcierge.com.