Full price items: Returns must be requested within 21 days of delivery.
Sale items: Returns must be requested within 14 days of delivery.

Items must be returned to us within 28 days of delivery and should be returned new, unused and with all ASCENO garment tags still attached, ensuring they meet our return conditions outlined below. UK customers can exchange for a different size of the same item, subject to availability.


Start Your Return

1. Enter your order number and email

2. Select your item(s) and reason

3. Choose your preferred return option
   UK Customers
   • Refund
   • Exchange (same item, different size)
   • Gift Card (+10% bonus credit)
   
   Once your return request has been submitted, you will receive either a shipping label or QR code. You can then choose your preferred return method:
   
   DHL Express Collection – arrange a collection from your home or preferred address.
   DHL Express Drop Off – attach your label and drop your parcel at your nearest DHL Express location.
   DPD QR Code Drop Off – take your QR code to your nearest DPD drop-off location, where your parcel will be labelled and sent back to us.
   
   We’ll email you once your return has been received and processed.
   
   International Customers 
   • Refund
   • Gift Card (+10% bonus credit)
   
   Once your return request has been submitted, you will receive your FedEx return label. You can either:
   
   Arrange a FedEx collection
   Drop your parcel at your nearest FedEx location
   
   If you require a different size, please return your original item for a refund and place a new order.
   
   Customers remain responsible for any applicable return shipping charges, customs duties, and local taxes.

UK customers can exchange an item for a different size of the same style.

To request an exchange:
1. Select “Exchange” when submitting your return.
2. Send your original item back to us.
3. Once your return has been received and approved, we will dispatch your replacement item.
Exchanges are:
• Free of charge
• Subject to availability

If your requested size is unavailable, our Concierge Team will contact you with alternative options.

International customers: Exchanges cannot currently be processed through our Returns Portal. Please return your original item and place a new order.

UK returns can be sent using:
• DHL Express Collection
• DHL Express Drop Off
• DPD QR Code Drop Off

International returns are handled via FedEx.
After submitting your return, you will receive either a FedEx shipping label or QR code.
You can choose to:
• Book a collection
• Drop your parcel at your nearest FedEx location

Full price items: Returns must be requested within 20 days of delivery.
Sale items: Returns must be requested within 14 days of delivery.

Items must be returned to us within 28 days of delivery and meet our return conditions outlined below.

Returned items must be:
• Unworn
• Unwashed
• In their original packaging
• With all tags attached
• Swimwear must also have the hygiene liner and labels intact.

• Personalised or monogrammed items
• Purchases made through third-party retailers

For international orders, any customs duties, import taxes, or local taxes paid at checkout are non-refundable.
If you return your order, Asceno will refund the eligible product amount only, less any applicable return shipping charges.
Customers remain responsible for any customs duties, taxes, or fees incurred when returning items to Asceno.

Refunds are processed once your return has been received and inspected.

Please allow up to 14 days for your return to be processed. Once your refund has been issued, your bank may require additional time for funds to appear.

Please note:
•Return shipping costs are charged at the same rate as the original outbound shipping paid on your order and will be deducted from your refund amount.
•Customs duties and taxes paid at checkout are non-refundable.

If you're returning a qualifying order, please also return any complimentary gift received as part of the promotion.

Sale returns must be logged within 14 days of delivery.
All other return conditions remain the same.

We carefully inspect every item before dispatch. If you believe your item is faulty:
1. Select Item is Faulty in the Returns Portal.
2. Describe the issue.
3. Upload photos if requested.

Our team will inspect the garment before confirming the outcome.
Please note that damage caused by wear, washing or incorrect garment care is not considered a manufacturing fault.

Our garments are crafted using premium natural fibres that require gentle care.
Please follow the care instructions found on your garment label.
Damage caused by incorrect washing, tumble drying or improper care may make an item ineligible for return.

You have the right to cancel your order under the Consumer Contracts Regulations 2013 if you are in the EU. You may cancel within 20 days of receiving your items. Cancellations before dispatch require written notice to concierge@asceno.com, and refunds will be processed within 28 days (except supplementary delivery costs). Cancellations after dispatch must also be notified within 20 days, with returns made within 28 days. You bear the cost of returning items.

If you have any questions, our Concierge Team is here to help.
Phone Number: +44 7368 854 932
E-mail: concierge@asceno.com
WhatsApp: +44 7368 854 932