COVID-19 Update

 

To our beloved global community,

In these uncertain times, we wanted to reassure you that the health and wellbeing of our customers, staff, and partners are paramount to us. 

As of last week, all our employees have relocated to working from home (in their ASCENO pyjamas, of course). Our online shop is still up and running, so you can continue to shop online from the comfort of your own home. Please do not hesitate to contact our concierge team who are working remotely with any questions. Please note our returns policy is currently extended to 60 days but rest assured our warehouse is fully operating as our DHL. We will be in touch if this changes.

Meanwhile, our delivery partner DHL is shipping worldwide as usual and monitoring the health of drivers closely. Vehicles are disinfected daily and drivers are following hand washing protocols.

We will continue to follow official advice and take all necessary precautions.

Take good care and look after yourself and your loved ones.

Team, ASCENO x

Free worldwide shipping on all orders

All orders placed will be shipped on our standard DHL service free of charge.

Delivery

Orders placed before 1pm GMT will be despatched the same day, and will be delivered on the following business day. Any orders placed after 1pm GMT will be despatched on the following business day.


UK

Free express delivery and returns 

service price delivery time
express FREE Next day by 6pm
12 pm express £10.00 Next day by 12pm
9am express £20.00 Next day by 9am
same-day London only  £25.00 within 3 hours

US

Free delivery and international returns. Taxes and duties included.

service price delivery time
express FREE 3-4 business days

EUROPE

Free delivery and international returns.

service price delivery time
express FREE 2-3 business days

REST OF WORLD

Free delivery and international returns.

service price delivery time
express FREE 3-4 business days