DELIVERY

UNITED KINGDOM

  • Standard DHL Delivery - Within 3 business days, Mon-Fri, 9am-5pm £5
  • DHL Express (Next Business Day - order by 1pm Mon-Thurs) £12
  • Same day (London, Zones 1-2 - order before 1pm) £25
  • Saturday Delivery (Order by 1pm Friday) £15
  • Free returns

UNITED STATES

  • Express DHL (3-4 business days)- £15
  • Free Returns
  • Free Collection

EUROPE

  • Express DHL (3-4 business days) - £15
  • DHL Next Day Delivery (order by 1pm) £20
  • Free Returns
  • Free Collection

REST OF WORLD

  • DHL - £15
  • Free Returns
  • Free Collection

 

DELIVERY INFORMATION

Orders made by 3pm BST will be despatched the same working day.

Orders are despatched Monday to Friday and delivered on working days. (Please get in touch if you require a Saturday U.K. delivery.)

If the goods are returned to us, a second redelivery charge will be incurred.

Delivery times to addresses outside the U.K. are not guaranteed.

International orders are tracked with DHL when leaving the U.K and door to door.

For all deliveries a signature will be required upon delivery.

If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer.

Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

 

GIFT WRAP

All orders placed are gift wrapped in our beautiful branded gift boxes & gift envelopes.

 

THE ASCENO COMMITMENT

We will endeavour to despatch goods as quickly as possible. The goods will be packaged securely and labelled clearly. If any item you have chosen is not available we aim to contact you via your e-mail address or via telephone within 1 business days of receiving your order.

 

RETURNS

If the product does not fit, feel free to return for free in its original packaging within 28 days. See our returns page for more information.