ALL TAXES AND DUTIES TO EUROPE AND USA ARE PRE-PAID BY US.

All orders placed will be shipped on our FAST DHL express courier service.

Delivery

Orders placed before 2pm GMT will be despatched the same day. Any orders placed after 2pm GMT will be despatched on the following business day. Orders placed at weekends will be despatched on the next working day. 

UK

Free Fast Next Day Delivery and Free Returns. Note, Orders placed on Fridays before 2pm GMT will be delivered on Monday. Orders placed on Fridays after 2pm GMT will be despatched on Monday for delivery Tuesday.

  • DHL Express  |  FREE  | Next Day Delivery
  • DHL Express  |  FREE  | Monogramming Service  |  Allow 7 Days for Delivery
  • DHL Express |  £10  | Timed Next Day Delivery Pre 12pm

    EUROPE

    Fast delivery and Free international returns. Taxes and duties will be pre-paid for you with no additional charges.

    • DHL Express  |  £10  | 2-3 business days
    • DHL Express  |  £10  | Monogramming Service  |  Allow 10 Days for Delivery

    USA

    Fast Free delivery and Free international returns. Taxes and duties will be pre-paid for you with no additional charges.

    • DHL Worldwide Express  |  FREE  | 3-4 business days
    • DHL Express  |  FREE  | Monogramming Service  |  Allow 10 Days for Delivery

    REST OF WORLD

    Fast Free Delivery and Free International Returns. Any local Taxes and Duties to be paid by the customer.

    • DHL Worldwide Express  |  FREE  | 3-4 business days
    • DHL Express  |  FREE  | Monogramming Service  |  Allow 10 Days for Delivery

     

    FREE WORLDWIDE RETURNS

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    COVID-19 Update

    To our beloved global community,

    In these uncertain times, we wanted to reassure you that the health and wellbeing of our customers, staff, and partners are paramount to us. 

    All our employees have relocated to working from home (in their ASCENO pyjamas, of course). Our online shop is still up and running, so you can continue to shop online from the comfort of your own home. Please do not hesitate to contact our concierge team who are working remotely with any questions. Please rest assured our warehouse is fully operating as are DHL. 

    Meanwhile, our delivery partner DHL is shipping worldwide as usual and monitoring the health of drivers closely. Vehicles are disinfected daily and drivers are following hand washing protocols.

    We will continue to follow official advice and take all necessary precautions.

    Take good care and look after yourself and your loved ones.

    Team, ASCENO x

     

    To read our Russia Shipping T&Cs please click here.