Monogramming Service (Please Allow Up To 2 Weeks For Delivery)

Our size scale is as follows. If you have any questions, please CONTACT US and we’ll do our best to help.

• Asceno's aesthetic is relaxed, and fit is meant to be generous for sleepwear & beach cover-ups.
• Swim fit is true to size.
• Our model is a standard size 8 and 175cm and is wearing a size 'S'.

SIZE GUIDE

SWIM, SLEEP AND BEACHWEAR

CARE FOR YOUR ASCENO

SWIM

We recommend hand washing your swimwear in cold water with a gentle detergent. Leave out to dry under the shade. Do not put your suit in the washer or dryer. We do not recommend wearing the swimwear in very chlorinated water or exposing it to something that might result in a stain. In order to make the special fabric of our swimwear, we do not treat it with any chemicals to make it resistant to stains or discoloring.

SILK

For 100% silk garments we recommend hand washing at 30 degrees with specialist silk detergent or dry cleaning.

Do not machine wash or tumble dry. Iron or steam to keep them in the best condition.

Our silk pyjamas are made to the highest possible standards; the silk piping is handmade and we always use French seams. We use a 16mm silk satin for most of our products. This is a beautiful weight silk - perfect for Winter and Summer as well as being super flattering, as it drapes beautifully. Our silk pyjamas are 100% silk and sandwashed to create a beautiful matt and uniquely soft finish which are supremely soft against the skin.

All our pyjamas are designed in-house by our design team, who are based in our London studio. We design all the prints in-house, making all the prints exclusive to the ASCENO.

UNITED KINGDOM

• Standard DHL Delivery - Within 3 business days, Mon-Fri, 9am-5pm £5
• DHL Express (Next Business Day - order by 1pm Mon-Thurs) £12
• Same day (London, Zones 1-2 - order before 1pm) £25
• Saturday Delivery (Order by 1pm Friday) £15
• Free returns

UNITED STATES

• Express DHL (3-4 business days)- £15
• Free Returns
• Free Collection

EUROPE

• Express DHL (3-4 business days) - £15
• DHL Next Day Delivery (order by 1pm) £20
• Free Returns
• Free Collection

REST OF WORLD

• DHL - £15
• Free Returns
• Free Collection

DELIVERY INFORMATION

Orders made by 3pm BST will be despatched the same working day.

Orders are despatched Monday to Friday and delivered on working days. (Please get in touch if you require a Saturday U.K. delivery.)

If the goods are returned to us, a second redelivery charge will be incurred.

Delivery times to addresses outside the U.K. are not guaranteed.

International orders are tracked with DHL when leaving the U.K and door to door.

For all deliveries a signature will be required upon delivery.

If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer.

Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

GIFT WRAP

All orders placed are gift wrapped in our beautiful branded gift boxes & gift envelopes.

THE ASCENO COMMITMENT

We will endeavour to despatch goods as quickly as possible. The goods will be packaged securely and labelled clearly. If any item you have chosen is not available we aim to contact you via your e-mail address or via telephone within 1 business days of receiving your order.

RETURNS

If the product does not fit, feel free to return for free in its original packaging within 28 days. See our returns page for more information.

FREE RETURNS & FREE EXCHANGES

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund.

All returns should be sent back to us in their original packaging provided & original condition. Please ensure when returning the parcel that the ASCENO box is properly protected in the cardboard box provided.

If you are not happy with your purchase just return it to us, in its original and unworn condition, within 28 days of receipt and we will either send out replacement goods or refund you the purchase price.

Monogrammed pieces cannot be returned or exchanged.

WHAT TO DO WHEN RETURNING OR EXCHANGING:

We hope you are happy with your order. If you are not perfectly satisfied you may return items within 28 days. Our return service is free of charge. 

UK, USA & INTERNATIONAL RETURNS

1. Before returning any goods to ASCENO, please complete the return slip that came with your order and include it with the items being sent back. Please indicate if are requesting an exchange or return using the exchange/ returns form.

2. Using the returns label provided, stick the DHL label on the outside of the box.

3. Arrange a DHL collection by clicking the link here, entering your returns air waybill number into the field marked "I have a printed DHL Return label" box. The way bill number can be located under the barcode e.g. "WAYBILL 75 1204 0519".

PLEASE NOTE

Refunds will only be issued on receipt of the returns.

Orders returned outside of the ASCENO returns service will not be covered and we encourage customers to contact us for to assist with the returns.

ASCENO will refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 7 days of receipt.

If you have any questions please contact us at concierge@asceno.com or ring us on +44 (0) 203 601 2727.

SALE RETURN POLICY

For items bought online, our standard returns policy applies to both full-priced and sale items.

Our returns policy does not affect your statutory rights in any way. 

Statutory Cancellation Rights

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are in the EU. 

You may cancel your order within 28 days after the day on which you receive your Items. 

If, for any reason, you wish to cancel your order before your Items have been despatched, you need to let us know. In order to do so, you will need to confirm in writing to concierge@asceno.com. If you cancel your order, we will reimburse all payments received from you, including the cost of delivery within 28 days (except for any supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

If you wish to cancel after the Items have been despatched, then you need to let us know within 28 days after the day on which you receive your Items. You can notify us by email as identified above. Once we have received notification from you of your wish to cancel your order, you will then have a further 28 days to return your Items to us. You will have to bear the direct cost of returning the Items.